IT Staffing and Consulting
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Case Study
Client: Maryland Department of Human Services
Ark supported the MDThink initiative by providing 32 skilled professionals to deliver IT project management, data analytics, and data warehousing support. Leveraging our efficient recruitment process, we successfully staffed over 35 work orders, ensuring seamless project delivery and achieving an 88% retention rate. Our expertise contributed to creating a unified platform that eliminated data silos across state agencies, improving service delivery for Maryland citizens.
Client: Maryland Department of Health
Ark provided 42 technical experts for this multi-phase project aimed at modernizing Maryland’s Medicaid Management Information System (MMIS). Our staff delivered application development, cloud infrastructure support, and quality assurance services, achieving a 94% retention rate. Using cutting-edge tools like AWS, ServiceNow, and Salesforce, we enabled compliance with MITA 3.0 standards while enhancing operational efficiency.
Client: Maryland Department of State Police
As a prime contractor, Ark provided IT staffing and consulting services to enhance the Delta Plus system for tracking firearms-related incidents. Our team ensured seamless system maintenance, compliance with state data security requirements, and performance optimization. By integrating C# and WCF web services, we improved functionality and supported critical legislative mandates, ensuring mission-critical system reliability.
Client: Federal Aviation Administration
Ark staffed the ERRA project with top-tier professionals to design, develop, and operationalize a state-of-the-art records management system. Our team delivered SharePoint-based solutions, automated workflows, and Power BI dashboards, achieving a 100% retention rate. This application, used by over 900 FAA staff, met NARA requirements and streamlined records digitization, saving costs and improving efficiency.
Case Studies
1. MDThink Agile Team Resources Program
Client: Maryland Department of Human Services
Ark supported the MDThink initiative by providing 32 skilled professionals to deliver IT project management, data analytics, and data warehousing support. Leveraging our efficient recruitment process, we successfully staffed over 35 work orders, ensuring seamless project delivery and achieving an 88% retention rate. Our expertise contributed to creating a unified platform that eliminated data silos across state agencies, improving service delivery for Maryland citizens.
2. Medicaid Enterprise Systems Modular Transformation (MMT)
Client: Maryland Department of Health
Ark provided 42 technical experts for this multi-phase project aimed at modernizing Maryland’s Medicaid Management Information System (MMIS). Our staff delivered application development, cloud infrastructure support, and quality assurance services, achieving a 94% retention rate. Using cutting-edge tools like AWS, ServiceNow, and Salesforce, we enabled compliance with MITA 3.0 standards while enhancing operational efficiency.
3. MDSP Delta Plus System Enhancement
Client: Maryland Department of State Police
As a prime contractor, Ark provided IT staffing and consulting services to enhance the Delta Plus system for tracking firearms-related incidents. Our team ensured seamless system maintenance, compliance with state data security requirements, and performance optimization. By integrating C# and WCF web services, we improved functionality and supported critical legislative mandates, ensuring mission-critical system reliability.
4. Electronic Records Repository Administration (ERRA)
Client: Federal Aviation Administration
Ark staffed the ERRA project with top-tier professionals to design, develop, and operationalize a state-of-the-art records management system. Our team delivered SharePoint-based solutions, automated workflows, and Power BI dashboards, achieving a 100% retention rate. This application, used by over 900 FAA staff, met NARA requirements and streamlined records digitization, saving costs and improving efficiency.
